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Frequently Asked Questions

1) How does UniGenie help students?

Is finding a convenient time to meet other students a problem for you? Well not any longer, UniGenie knows when a group of students can meet! All you have to do is simply create a LinkUp, add your fellow students, and use the Group Availability tab to see the times that everybody can meet!

UniGenie is a necessity for group work, let alone committee meetings, sports trainings, socialising and so much more!

If you want the best university experience possible, use UniGenie to:

  1. Achieve better group work grades – All group members will now be able to attend every meeting, meaning no missing members. Better discussions will ensue as a result, meaning better ideas produced. As all members will be present, there will be no work load disparity – meaning better group morale and higher productivity. Group work grades will increase as a result, therefore improving your overall degree grade!
  2. Improve your mental health by reducing weekly stress – As your group can now easily see the times when they can all meet for group work, this will remove the stress, effort and painstaking frustration of back and forth dialogue on a general group chat, trying to find out when everybody is free to meet each week. Taking steps towards better mental health are crucially important, especially with the soaring number of mental health problems amongst students since Covid-19.
  3. Have a better connected university experience – Besides its prodigious academic benefits, UniGenie also enhances students’ social experience at university too. With UniGenie, you can now better connect with other students. For example, UniGenie can tell you when you can meet for a coffee with other students you meet, or hang out in general. By making this easier, you are more likely to make friends and be happier at university overall – reducing feelings of isolation and loneliness that can be common place when moving away from home. Furthermore, UniGenie facilitates the smoother running of societies. As you committee members often struggle to find a convenient time for all members of the committee to meet, society socials and events can suffer as a result. With UniGenie, however, all committee members will be able to attend meetings, meaning better organised social events, and subsequently a better social life for students on the whole. This goes for sports trainings too – captains can now finally know when the best times to train are, so that most players can attend and won’t be double booked with lectures and seminars etc.

UniGenie is made by a former student who witnessed and researched all of these problems first hand, and therefore knows exactly what students need. It has been created to make your uni life easier, and the most fun it can be. Download now and enjoy!

P.s. it’s FREE!

2) What can I do in a LinkUp?

This is where you can instantly see the times when you and other students are all free to meet, via the Group Availability tab! Simply enter your desired meeting duration, and UniGenie will show you when you can all meet for that amount of time, on any given day*.

As the LinkUp area has been specifically designed for students, you no longer have to awkwardly add your group members on personal social media accounts unnecessarily – you can now chat with your group members about any meeting details in here, and which of the free times you want to choose. You can also add/view/mute members, and the group admin (person who created the LinkUp) can select the desired meeting time and add it into the Meeting Time tab for all to see. The meeting location, and any other additional information about the meeting, can also be entered here.

In addition, the admin can also customise your LinkUp with a profile picture, and use the blue pencil icon to rename the LinkUp at any point, if desired.

*(permitting a time exists)

3) Who is the admin of a LinkUp?

The group admin is the person who created the LinkUp.

4) How do I leave a LinkUp?

To leave a LinkUp, press the green Leave LinkUp button on the right hand side of the LinkUp home page.

5) Is UniGenie really made by a student?

Yes, UniGenie was made by a previous University of Exeter student.

6) Why can’t I upload a profile/LinkUp photo?

To upload a photo we must have your permission. If you didn’t give us permission when prompted in the app, simply:

Go to your phone Settings – Scroll down & find UniGenie – Select it – Select PhotosAll Photos.

7) What is the Mute button for?

This feature helps UniGenie remain as accurate and efficient as possible.

If a group member is away and the rest of the members in a LinkUp wish to meet, the admin of the group can mute the absent member(s), so the Group Availability times will disregard that person’s schedule. This prevents the absent member(s) having to be deleted from the LinkUp and added back on their return, or their absence(s) removing suitable times for the rest of the group, when they are not going to be there.

8) Is UniGenie free?

Yes! UniGenie is completely FREE to use.

9) I’m on the Group Availability page, why can’t I see any times?

Make sure you have selected a duration time (the length of the meeting you require) in the Duration button at the top right of the page. If you have done this and can’t see times for a day that week which has past, select Next Week to view times for that day.

10) What can I do in UniChats?

Here you can find a shortcut to all of your LinkUp group chats, so it is quick and easy to keep in touch with your group members.

However, you can also create a separate UniChat group chat, to keep in touch with friends socially.

11) What do I need to enter into My Schedule for UniGenie to help?

For UniGenie to know when you’re available, we first need to know when you are busy. Don’t worry, you only have to do this once per term! Enter your Uni timetable  (lectures/seminars, work shifts etc) and any other weekly commitments you have here. Simply use the Repeat field to make commitments Daily, Weekly, Bi weekly or Every 4 weeks – so you only have to enter it once.

12) I've registered an account, why can't I login?

If you’ve just registered an account and the app won’t let you login, this is because you need to verify your email address by pressing the validation link in the registration email we have sent you.

Simply open our Verify your email address email, and select the Press this activation button to start effortlessly linking up link.

Be sure to check in your Junk/Spam folder too, just in case your mailbox re-directed our email!

13) How do I enter a time into the Meeting Time tab?

The Group Administrator is the person who can do this. All the admin needs to do is press the chosen meeting time in Group Availability and this will add your selected time into Meeting Time.

14) How can I delete my account?

If you wish to delete your UniGenie account:

Press the drop down menu button at the top right corner of the app – Delete Account – Yes. 

Please note, once your account it deleted, there is no way to retrieve it afterwards. 

15) Further Questions

If you have a question that is not discussed above, please get in touch with us via the Contact Us tab on our website.

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